Please read these Terms of Service carefully before using the Synergy OS website or engaging our services.
These Terms of Service ("Terms") govern your use of the Synergy OS website located at https://www.synergyos.co.za and any services provided by Synergy OS to its clients. By accessing our website or engaging our services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our website or services.
Synergy OS is a South African technology company that provides AI-powered restaurant automation services. Our services are designed to help restaurant operators automate WhatsApp communication, customer workflows, staff operations, inventory monitoring, and owner reporting.
Synergy OS operates from 2 Jasmine Lane, Brackenfell North, Cape Town, 7560, South Africa. You can contact us at hello@synergyos.co.za or +27 (082) 552 0532.
Synergy OS services are intended for business use by restaurant operators, hospitality businesses, and related food and beverage enterprises. By engaging our services, you confirm that you are authorised to enter into a business relationship on behalf of the entity you represent.
You agree to use our services only for lawful purposes and in a manner consistent with applicable South African law, including the Protection of Personal Information Act (POPIA) and the Electronic Communications and Transactions Act (ECTA).
You may not use our services to transmit unlawful content, engage in spam or unsolicited messaging, or misrepresent your identity or business.
Synergy OS may use third-party platforms and services to deliver its automation systems, including but not limited to:
The use of these platforms is subject to their own terms of service and policies, which clients and end users may also be required to comply with. Synergy OS is not responsible for changes to the availability, pricing, or terms of third-party platforms that may affect the delivery of our services.
Clients who engage Synergy OS services are responsible for:
Synergy OS provides automation and workflow support services to restaurant businesses. While we aim to deliver reliable, well-functioning systems, we do not guarantee specific business outcomes, including but not limited to:
Results will vary depending on factors including the nature of the client's business, the quality of information provided, market conditions, and how the services are implemented and used.
The fees for Synergy OS services are agreed between Synergy OS and the client prior to the commencement of services. Payment terms, billing cycles, and cancellation conditions are set out in the relevant service agreement or proposal provided to the client.
Synergy OS reserves the right to adjust its pricing with reasonable notice. Continued use of services after a price change takes effect constitutes acceptance of the new pricing.
The collection, use, and protection of personal information in connection with our services is governed by our Privacy Policy, available at https://www.synergyos.co.za/privacy-policy. By engaging our services, you agree to the terms of our Privacy Policy.
Clients are responsible for ensuring that their use of Synergy OS services complies with their own data protection obligations under POPIA and any other applicable law.
All intellectual property rights in the Synergy OS platform, systems, workflows, software, and website content are owned by or licensed to Synergy OS. Nothing in these Terms grants clients or website visitors any rights to our intellectual property beyond the limited right to use our services as agreed.
Clients retain ownership of their own business data and content. By providing data to Synergy OS, clients grant us a limited licence to use that data solely for the purpose of delivering the agreed services.
To the maximum extent permitted by applicable South African law, Synergy OS's total liability to any client or user in connection with our services will not exceed the fees paid by that client to Synergy OS in the three months preceding the relevant claim.
Synergy OS will not be liable for indirect, consequential, or incidental losses, including loss of revenue, loss of data, or business interruption, arising from the use of or inability to use our services.
Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot lawfully be excluded or limited.
Synergy OS aims to provide reliable and consistent service delivery. However, we do not guarantee uninterrupted or error-free operation of our systems. Scheduled maintenance, third-party platform outages, and circumstances beyond our reasonable control may affect service availability from time to time.
We will make reasonable efforts to notify clients of planned maintenance or significant disruptions in advance.
Synergy OS may update these Terms from time to time. When changes are made, we will update the effective date at the top of this document. Clients who continue to use our services after updated Terms are published will be taken to have accepted those changes.
We encourage you to review these Terms periodically. For significant changes, we will make reasonable efforts to notify active clients directly.
These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from or relating to these Terms or our services will be subject to the jurisdiction of the South African courts.
For questions or concerns relating to these Terms of Service, please contact us: