This policy explains how Synergy OS collects, uses, and protects personal information in the course of providing restaurant automation services.
Synergy OS ("we", "us", "our") is a South African technology company providing AI-powered restaurant automation services. We are committed to protecting the personal information of individuals who interact with our services, including restaurant staff, customers, and business contacts.
This Privacy Policy describes what information we collect, how we use it, how we protect it, and your rights in relation to your information. It applies to our website at https://www.synergyos.co.za and all services we provide to restaurant clients.
This policy is intended to comply with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable South African data protection obligations.
Depending on the services provided and how you interact with us, we may collect the following categories of information:
We use personal information for the following purposes:
Synergy OS provides restaurant automation services that may involve processing messages sent to or received through WhatsApp. These services are operated in accordance with Meta's Business Messaging policies and WhatsApp's terms of service.
When a customer communicates with a restaurant via WhatsApp and that restaurant uses Synergy OS automation, their messages may be processed by our systems to generate automated responses or to capture information on behalf of the restaurant.
Restaurant clients are responsible for ensuring that their customers are informed about the use of automated messaging systems and for obtaining any required consents under applicable law.
Individuals who receive automated WhatsApp messages through a Synergy OS-powered restaurant system may opt out of further communication at any time by:
Opt-out requests will be processed promptly. Processing may take up to 5 business days in some cases.
We do not sell personal information to third parties. We may share information in the following circumstances:
We implement reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or destruction. However, no system of data transmission or storage can be guaranteed to be entirely secure. We encourage clients and individuals to take appropriate care when sharing personal information online.
We retain personal information for as long as it is necessary to fulfil the purposes described in this policy, or as required by law. When information is no longer required, we take reasonable steps to delete or anonymise it.
Restaurant clients may request the deletion of information we hold on their behalf by contacting us directly.
Under POPIA and applicable South African law, individuals have the right to:
To exercise any of these rights, please contact us at hello@synergyos.co.za.
Our services are directed at businesses and adult individuals. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected personal information from a minor without appropriate consent, we will take steps to delete such information promptly.
We may update this Privacy Policy from time to time to reflect changes in our services, applicable law, or industry practices. When we make material changes, we will update the effective date at the top of this document. We encourage you to review this policy periodically.
For questions, requests, or complaints relating to this Privacy Policy or our handling of personal information, please contact us: